LietuviškaiSPA “AUŠRA” INTERNAL PROCEDURE, BEHAVIOR AND PURCHASE-SALE RULES
- General provisions
1.1. SPA “Aušra” in the swimming pool, sauna and spa area, located at Vytauto pr. 23, Kaunas (hereinafter – Pool and SPA), visitors can use: 25-meter swimming pool, whirlpools, massage pool, saunas, spa area.
1.2. Visitor – every person who has purchased a ticket, season ticket, gift voucher or other legal means established by SPA “Aušra” and entered the Pool and SPA in accordance with the procedure established by the manager. The conditions and procedure for the purchase, exchange and return of tickets and subscriptions are determined by these rules (hereinafter – the Rules).
1.3. The rules determine the service (service provision) procedure for Pool and SPA visitors, mandatory safety, hygiene and other requirements and rights for visitors, duties and limits of their responsibility, conditions for the sale of tickets, season tickets and the provision of additional services.
1.4. The rules are publicly announced and binding on all visitors to the Pool and Spa, regardless of their age. Before entering into a contract for Pool and Spa services (i.e. purchasing a ticket or season ticket), a person must familiarize themselves with these Rules and comply with them when using the Pool and Spa services.
1.5. All pool and spa visitors and accompanying persons who are over 16 years of age must agree to the rules of behavior inside the pool.
1.6. The visitor is fully responsible for his health condition and the ability to use the services provided by the Pool and SPA. The manager and his employees are not responsible for the visitor’s health problems, injuries and accidents that occurred while visiting the Pool and Spa.
1.8. The following persons are prohibited from visiting the pool and spa:
1.8.1 Persons suffering from COVID-19 or any other viral/infectious disease, persons suspected of having COVID-19 or any other viral/infectious disease;
1.8.2. Patients with infectious diseases;
1.8.3. Patients with conjunctivitis, infectious skin diseases;
1.8.4. For persons with open wounds;
1.8.5. For persons intoxicated by alcohol, narcotic or psychotropic substances;
1.8.6. For persons who do not have an electronic visitor bracelet;
1.8.7. For persons with other ailments that pose or may pose a threat to the health and safety of themselves or other visitors;
1.8.8. For persons whose behavior endangers the Pool, its safety and hygienic condition or contradicts the rules of good behavior accepted in society;
1.9. Children under the age of 14 and children under the age of 16 whose height is less than 1.50 m (one meter and fifty centimeters) are admitted to the Pool and SPA only with an accompanying adult, who must ensure that: the child’s health condition allows the use of the Pool and SPA complex provided services; the child has familiarized himself/herself with the Rules and will follow them; the accompanying person is responsible for the proper behavior of the child; promises to compensate the damage caused by the child to other customers or the owner of the Pool and Spa complex.
1.10. Minors between the ages of 16 and 18 can visit the pool independently, but they need the written consent of their parents/guardians. Consent must be signed by parents/guardians at the pool reception upon arrival with a minor child. The consent of the parents/guardians is valid until the child reaches the age of majority.
1.11. A maximum of three children can be supervised by one accompanying adult.
1.12. Children under the age of 3 must be in the pool with special diapers for the pool.
1.13. Children under the age of 8 must wear life-saving equipment (life jackets, air bags (fins) on their arms, etc.) in the pool. The accompanying adult is responsible for this.
1.14. Children between the ages of 8 and 18 must wear life-saving equipment at the direction of the Responsible Pool and Spa staff (when the Responsible Pool and Spa staff deem it necessary or necessary).
1.15. For visitors who came to the Pool and SPA together with young children, it is recommended that children of the opposite sex from the age of 6 have the opportunity to use same-sex changing rooms and showers.
1.16. Persons with disabilities who, due to their health condition, require the care of another person, may visit the Pool only when accompanied by an adult person who looks after them.
1.17. The Pool and Spa may be temporarily closed for technical maintenance, with prior notice.
1.18. Visitors must leave the Pool and Spa 15 (fifteen) minutes before the end of the Pool’s work or immediately after the instruction of the staff. Visitors must leave through the gate (turnstile) by the end of the Pool and SPA work, after leaving an additional fee applies.
1.19. Visitors should contact the Pool and Spa staff with any questions or concerns.
- Visitor’s chip bracelet, its purpose and use
2.1. When selling a ticket or subscription to the Pool and SPA, a chip bracelet of the appropriate color is issued, which is assigned to each visitor individually.
2.2. Those who have received chip wristbands must enter through the entrance gates one at a time by touching the wristband to the reader located on the turnstile. The time spent in the Pool starts counting from the moment when the person enters through the entrance turnstile and stops when the visitor leaves through the exit turnstile by putting on the wristband.
2.3. With a chip wristband in the Pool area, the visitor can:
2.3.1. unlock and lock the storage locker;
2.3.2. the information of the chip bracelet can be seen in the infoterminal.
2.4. If the chip bracelet is lost, the Visitor must pay the amount specified in the Pool and SPA rates.
2.5. Leaving earlier, i.e. in case of not staying the entire allotted time limit, the money for the missed time will not be returned to the visitor.
2.6. Exceeding the Pool and Spa time limit (time not paid for when purchasing a smart wristband) or leaving after the official Pool and Spa opening hours is billed as follows:
2.6.1. if the visitor exceeds the time limit, a fee is calculated for the additional time spent from the first minute and is calculated for each additional minute;
2.6.2. the fee is calculated according to the rates valid at the time and is paid at the cash desk.
2.7. If the visitor cannot pay for the additional time spent or the services provided, the money will be collected from him in accordance with the procedure established by the laws of the Republic of Lithuania.
2.8. Visitors who cause damage to the Pool and SPA are liable in accordance with the procedure established by the laws of the Republic of Lithuania. Damage caused by minors is the responsibility of their parents (guardians) or accompanying persons.
- Other general Pool and Spa information
3.1. People in the pool and spa area are monitored by video cameras for their safety.
3.2. Smoking is prohibited for visitors in the Pool and SPA area.
3.3. The Pool and Spa is not responsible for visitors’ personal belongings left in the Pool and Spa premises and in unlocked lockers.
3.4. Items left by visitors and later found by other visitors or staff and handed over to the Manager are stored in the administration for 14 (fourteen) calendar days.
3.5. Visitors must carefully check that the locker is securely locked.
3.6. Each visitor has the right to use no more than one storage locker.
3.7. Visitors who experience any health problems in the Pool and Spa must contact the Pool and Spa supervisor or other staff.
3.8. Pool visitors must wear slippers suitable for wet, slippery conditions.
3.9. Swimwear for the pool must be worn in the pool.
3.10. Longer hair must be tied with a hair band/braided.
3.11. Visitors are required to take a shower before entering and exiting the pool area.
3.12. You must keep to the right when swimming on the tracks.
3.13. In the relaxation area, spread a towel under the whole body on the sunbeds.
3.14. In certain places that require more attention, warning signs or notices are posted that must be followed.
3.15. After using the Pool and saunas, the Visitor must take a shower, dry himself, wash his bathing suit and swimming trunks. The Visitor must come to the dressing room after wiping himself with a towel.
3.16. When going to the SPA area and massages from the Pool and sauna area, the Visitor must take a shower and put on dry clothes or change into a bathing suit and tights in the changing room in the machine.
3.17. In the pool every day, except Sundays, 9-10 p.m. there is a quiet hour – only over 16s can use the services. people.
3.18. A visitor should report any problems with the equipment to the Pool and Spa staff immediately.
3.19. The visitor who comes to the pool and spa with a minor child (up to 16 years old) must supervise him, not leave him alone and is responsible for his safety.
4. Sauna zone rules
4.1. We recommend not wearing jewelry in the sauna area.
4.2. Before entering the saunas and after using them, before entering the swimming pools and whirlpools, it is necessary to take a shower.
4.3. It is forbidden to pour your own scents and liquids on the sauna stones.
4.4. Visitors are asked not to make noise in the sauna area.
4.5. Visitors must have a towel in the sauna area.
4.6. You can go to dry saunas only with a towel, which the visitor must spread on the wooden beds under the whole body.
4.7. Slippers must be left at the entrance to the sauna.
4.8. In the steam room, the sitting area must be washed with a shower. Use the shower in such a way that you do not disturb the people nearby.
4.9. Those who do not follow the rules of the sauna area are warned. If the customer repeatedly violates the rules, he may be asked to leave the water area and not allowed to enter again.
4.10. Minors under the age of 16 must be in the sauna with adults responsible for their safety.
- SPA zone rules
5.1. A visitor who wants to use the hydromassage or stimawell procedure must register in advance by calling 37068783344.
5.2. The visitor confirms that he is physically healthy and has no complications that would prevent him from using the dry hydromassage or the stimawell machine.
5.3. The visitor assumes full responsibility for his own health.
5.4. Visitors in the relaxation room and the whole spa area are asked not to make noise and use the phone in silent mode, they can talk on the phone only after leaving the relaxation room and spa area.
5.4. In order to use other services provided by the swimming pool (swimming lanes, saunas, etc.), the visitor must buy a separate ticket if he registered and paid only for a massage.
5.5. After registration, the visitor will be assigned a time slot. If the visitor does not show up within the allotted time and/or does not use the hot tub or steamwell machine through no fault of the Pool and Spa, the money paid will not be refunded.
5.6. At the end of the massage, the visitor must leave the pool area, unless he has bought a ticket to use other services provided by the pool (swimming lanes, saunas, etc.).
6. The following are prohibited in the pool and spa
6.1. Shouting loudly, whistling, falsely calling for help, running, pushing, behaving rudely, swimming in the pool while chewing gum, damaging the inventory, preventing other visitors from using the Pool and SPA services.
6.2. The visitor is not allowed to use a chip bracelet not assigned to him.
6.3. Visit with animals.
6.4. Wear outdoor shoes, except in the area before the changing room.
6.5. Bring glass, breakable, sharp objects with you.
6.6. Bring food and drinks with you.
6.7. Skating on stair railings, climbing steel structures or otherwise damaging equipment in the Pool or Spa.
6.8. Spit on the floor and in the water, perform natural needs outside the toilets.
6.9. Leave minor children under the age of 16 without adults responsible for their safety.
6.10. To swim naked in pools and be in saunas.
6.11. Visiting the pool/being under the influence of alcohol, narcotic and psychotropic substances.
6.12. Use the Pool or SPA services if you have health problems or are feeling unwell.
6.13. Jumping into the water from the edges of pools, whirlpools, diving in whirlpools.
6.14. Wear shoes, slippers or any other type of footwear in the water baths.
6.15. Children up to 3 years old can swim in pools without specially designed diapers.
6.16. Pouring drinks into pools or hot tubs.
6.17. Shave and/or perform depilation procedures in the Pool premises.
6.18. Drilling wet clothes (swimsuits, shorts, towels, etc.) in changing rooms on the floor.
6.19. Take away any Pool or Spa equipment.
6.20. Filming and photography in all areas of the Pool without the permission of the service provider.
7. The following is prohibited in the sauna area
7.1. Adjust the devices in the sauna rooms.
7.2. Being under the influence of alcohol, narcotic and psychotropic substances in saunas.
7.3. Bring your own infusions, extracts and shingles to the saunas and use them.
7.4. Pour water on the stones yourself in the saunas.
7.5. Use various oils, body scrubs and other cosmetic products in saunas.
7.6. Leave minor children under the age of 16 without adults responsible for their safety.
7.7. Wear shoes, slippers or any other type of footwear in the saunas.
- Rights and obligations of visitors
8.1. The visitor has the right to:
8.1.1. use the Pool and SPA services;
8.1.2. to demand that the Controller compensates the damage suffered by the visitor, caused by the Controller’s fault, in accordance with the procedure established in these Rules and legal acts.
8.2. The visitor undertakes:
8.2.1. before starting to use the services provided by the Pool and SPA, to make sure that his state of health and physical capabilities allow him to use them. Negative consequences related to non-fulfillment of this requirement are borne by the visitor;
8.2.2. while being in the Pool or SPA and using the services provided therein, strictly comply with the requirements set forth in these Rules;
8.2.3. while in the Pool and SPA wear and use only the chip bracelet assigned to him;
8.2.4. to carry out the instructions of the Manager’s staff regarding safety requirements and compliance with these Rules;
8.2.5. pool and spa visitors must listen to all lifeguard instructions;
8.2.6. the swimming pool and spa administration reserves the right to ask Visitors who deliberately ignore the instructions of the lifeguards;
8.2.7. children under the age of 3 must wear diapers adapted to be in water;
8.2.8. minors under the age of 16 must be accompanied by adults responsible for their safety;
8.2.9. children up to 8 years old must wear inflatable gloves, gloves are not required if the person in charge is in the water with the child and the child is no more than an arm’s length away;
8.2.10. visitors must leave the pool and/or spa area no later than 15 minutes before their closing time.
- Manager’s rights and obligations
9.1. The manager has the right to:
9.1.1. not to admit to the Pool persons whose behavior may disturb the order, endanger the safety of other visitors, the hygienic condition of the Pool and SPA and/or contradict the norms of behavior accepted in society;
9.1.2. not to admit persons to the Pool and SPA if they do not agree to comply with or do not understand these Rules;
9.1.3. to change the list of Pool and SPA services and/or their prices at any time without prior notice;
9.1.4. remove from the Pool and SPA visitors who violate the Rules, ignore the warning signs, the requirements indicated on the signs, do not follow the instructions of the staff. In this case, the money will not be returned to the visitors;
9.1.5. unilaterally change the Rules;
9.1.6. not admit persons without additional explanation;
9.1.7. the manager has the right to organize closed evenings in the Pool and SPA.
- Recommendations for visitors
10.1. The pool and spa administration recommends that visitors who plan to have fun evaluate their physical capabilities and health status (e.g. chronic diseases, injuries, pregnancy, etc.).
10.2. Visitors are not advised to bring expensive and/or valuable items (jewellery, watches, mobile phones, etc.) into the Pool and Spa, which may be damaged by moisture or lost.
10.3. Visitors are not recommended to use the services provided by the Pool and SPA wearing any type of jewelry or other jewelry that could cause damage to the visitors themselves and/or the Pool’s inventory.
10.4. Jumping, diving, doing stunts, holding your breath underwater, attempting to dive through the pool or performing other difficult or risky activities are strictly not recommended.
11. Liability
11.1. The visitor, who has caused damage to the Pool and SPA, the property in it, the property and/or health of the visitors, is liable in accordance with the procedure established by the laws of the Republic of Lithuania. Their parents or guardians are responsible for the damage caused by minors, persons with disabilities.
11.2. If the pool and spa administration or staff suspect that a visitor has committed a criminal act, the police are called immediately.
11.3. The pool and spa administration has the right to remove visitors who violate the rules or do not follow the instructions of the staff. In this case, the money paid is not returned and attendance may be restricted.
11.4. Parents, guardians or other accompanying adult persons of minors are responsible for familiarizing accompanying minors and persons with disabilities with the Rules and for compliance with these Rules.
11.5. Estimated material damage compensations for intentionally damaged, damaged building infrastructure, environment, lost or damaged inventory are determined according to the rates approved at the time.
11.6. The pool and spa are not responsible for the consequences to visitors’ health (including death) and property or damage to third parties, nor do they accept or examine claims, if those consequences were caused by the negligence of the visitors themselves, by not complying with these Rules, the information provided in the warning signs and notes, and the legal actions of the Pool staff. failure to follow instructions.
11.7. A visitor who has experienced property and/or non-property damage in the Pool and SPA must immediately report this to the administration or an employee, specifying the place, time, circumstances, and persons who witnessed the event. If the visitor does not comply with this condition, later complaints and claims regarding damage to health and/or property will not be considered.
11.8. The manager does not examine the visitor’s claims and is not responsible for the property and/or non-property damage suffered by the visitor in the Pool and SPA, if the visitor did not comply with the requirements and/or recommendations established in these Rules.
11.9. The operator is not responsible for visitors’ personal belongings or their loss and/or partial damage, including visitors’ bathing suits.
11.10. The pool and spa are not responsible for the consequences to visitors’ health and property or damage caused to third parties, nor do they accept or examine claims, if those consequences were caused by the visitors’ own carelessness, non-compliance with these Rules, information provided in warning signs and notes, and non-compliance with legal instructions of the staff.
12. Procedure for purchasing tickets, subscriptions (memberships), prices
12.1. The prices of tickets and subscriptions are available at the Aušra SPA box office and on the website ausraspa.lt, tickets are sold at the Pool and SPA box office or on the website.
12.2. If the visitor receives a visit, a gift voucher and does not use it/activate it within 180 (one hundred and eighty) days, the possibility to extend the validity period for an additional 30 (thirty) calendar days is given for 30%. fee from the initial value of the service. Validity is extended if the coupon has expired no longer than 30 days.
12.3. A visitor who has purchased a membership must activate it within 15 days. If the membership is not used/activated within 15 (fifteen) calendar days, it becomes automatically active on the 16th (sixteenth) day. Extension of validity period is not granted.
12.4. The number of tickets sold and the number of chip wristbands issued must correspond to the actual number of people entering through the entrance gates. Wristbands are not issued to children under 3 years of age.
12.5. A person who has lost a season ticket may be issued a duplicate season ticket at his request. Tickets may be temporarily unavailable due to technical issues or when all lockers are occupied.
12.6. For a person who has purchased a ticket or season ticket and decides not to use the services of the Pool, the money for the ticket or season ticket is not refunded or exchanged for another type of ticket.
12.7. The visitor may be charged an overtime fee if he stays in the Pool and Spa longer than the hours specified in the purchased service. The fee is applied after 15 minutes, and is calculated according to the hourly rate of the day, evening, weekend for the entire overdue time. Visitors must pay the resulting overtime fee at the reception.
12.8. A duplicate membership card is issued to a person who has lost their membership card for an additional fee of EUR 3.
12.9. The pool’s personal account can only be used by the person to whom the account is assigned. Sharing the subscription with other persons is prohibited. The subscription can be transferred to another person.
12.10. After purchasing a “Family Membership” (Membership Host), the Visitor becomes responsible for the third party’s acceptance of the internal rules of the pool and payment for all additional services.
12.11. The owner of the membership, without the knowledge of the administration, cannot change and transfer the membership card to persons who are not registered as joint users. If a third party is suspected to be unregistered, they may be denied entry and their membership may be temporarily suspended.
12.12. The owner of the membership must inform the administration by e-mail. by post, phone or on-site about changed third parties, card blocking, damaged/lost card and/or membership suspension.
12.13. If the visitor, who has already left the Pool and Spa, wishes to re-enter the Pool and Spa area, he must purchase a new ticket. The membership period is not extended or otherwise compensated due to the negligence and/or fault of the customer.
12.14. For gross violations of these Rules, the Pool and SPA administration has the right to cancel the validity of the subscription.
12.15. Due to technical obstacles, during events, for other important reasons, the use of certain services in the Pool and SPA may be temporarily prohibited: whirlpools, swimming pools, saunas, group classes may not take place, etc. In that case, the ticket price is not recalculated and the money is not returned to the visitor.
12.16. Entrance to the Pool is free for children under 3 years old.
12.17. For children from 4 to 14 years of age, the child rates set in the pool are valid, and from 15 years old, adult rates are valid.
12.18. Visitors can purchase a family ticket for 2 adults and up to 3 children up to 14 years of age, which allows family members and related persons to visit the pool together. For each child that exceeds the specified number in the price category, an additional child price is applied. All persons using the family ticket must agree to the rules of behavior inside the pool. The pool reserves the right to refuse entry to person(s) who refuse to agree to the rules of conduct within the pool.
12.19. Persons who wish to purchase a ticket or season ticket with a discount must present a document confirming their identity (card, certificate, etc.).
12.20. If there are doubts about the visitor’s age, or if it is necessary to establish the visitor’s identity, the staff has the right to require the visitor to present a personal identification document (passport, identity card, schoolboy/student certificate, etc.).
12.21. If the visitor, who has already left the Pool, wishes to re-enter the Pool area, he must purchase a new ticket.
12.22. Membership renewal is free. Membership can be renewed twice during the membership period at the reception desk.
12.23. Membership registration is free. If the card is lost and/or damaged, the Visitor must pay for a new card.
12.24. Membership can be extended for up to 30 days only in the case of illness and upon presentation of supporting document(s). In other cases, the pool administration decides according to the situation. In order to temporarily suspend the membership, it is necessary to submit a request in writing stating the reason by e-mail to administracija@ausraspa.lt or upon arrival at the location.
12.25. Pool and SPA is the official ticket distributor in Lithuania, selling Pool and SPA products only through the official Electronic website and Cashier.
12.26. The pool and spa may collaborate with other companies on various projects. In such cases, the Pool and SPA must be understood as a project partner and, accordingly, the Buyer must also familiarize himself with the rules of other companies, if such are provided, and follow them.
12.27. Pool and SPA, if necessary, reserves the right to change all important information about changes or requirements, after submitting a public notice on the Website, official social network accounts and informing the Buyers with their provided e-mail addresses, if such were provided during the purchase. The Pool and Spa assumes no responsibility for the accuracy of information if it has been disseminated by any other means.
- Ticket purchase information
13.1. Ticket sales are conducted only by the Pool and Spa. The Pool and Spa assumes no responsibility for the authenticity, validity or performance of the Ticket if it has been purchased by any other means.
13.2. Pool and SPA, in order to ensure the provision of the E-ticket sales service remotely through the electronic website, determines that the Buyer who wants to purchase an E-ticket must create a personal account by filling out an electronic registration form. The personal account is intended to ensure secure submission of the E-ticket, payment confirmation and secure identification of the Buyer. Submitted Buyer data and account administration are conducted in compliance with the Pool and Spa Privacy Policy.
13.3. If the buyer does not wish to create a personal account, when the electronic registration form is filled out, it is possible to come directly to the Pool and SPA and purchase a Standard ticket.
13.4. The swimming pool and SPA provide the opportunity for Buyers to pay for Tickets at the Cashier’s Office by cash/bank cards/contactless payment methods or by using electronic banking services on the Website. Payment methods may be limited due to technical obstacles or other important circumstances.
13.5. Ticket purchase orders for companies and/or large groups of 10 or more can also be submitted by e-mail to administracija@ausraspa.lt. The ticket order is confirmed only after the payment of the bill, which is given a payment term of no longer than 2 (two) working days. If the advance invoice is not paid by the specified time, the order is no longer processed and Tickets are not reserved for a longer period.
13.6. If the Ticket has not been paid or the amount paid is too small, regardless of the reasons for this, the Pool and SPA have the unilateral right not to sell the Ticket, cancel the issued Ticket or cancel the order and return the amount paid to the Buyer in accordance with the Company’s procedures.
13.7. When purchasing a Standard Ticket at the Box Office, the Buyer must present a document confirming the discount at the time of purchase, otherwise Pool reserves the right not to sell the Ticket with a discount and does not compensate the Buyer for any losses incurred as a result.
13.8. The Ticket Distributor is not responsible for incorrect, inaccurate information provided by the Customer during registration, ticket ordering and payment or later and the resulting consequences, such as not receiving the Ticket due to an incorrectly specified e-mail address.
- Ticket usage information
14.1. A valid Standard or E-Ticket with an intact/highly visible unique code must be presented by the purchaser for access to the Pool and Spa.
14.2. The e-ticket can be printed on a white sheet of paper or presented on a smart device. We note that if the screen of the smart device is cracked or otherwise damaged, the E-ticket may not be scanned, in which case we recommend printing the E-ticket.
14.3. A low-quality printed Ticket or a damaged/ poorly visible unique code of the Ticket may prevent access to the pool, in which case the Pool does not compensate the Buyer for any losses incurred.
14.4. One Ticket is valid for one Buyer. Please note that the Ticket can be used only once, unless otherwise stated in the ticket.
14.5. Copying, reproduction, sale of the Ticket is strictly prohibited. Buyers who illegally use the Ticket for these purposes may be punished according to the administrative and/or criminal code of the Republic of Lithuania. When these violations are detected or suspected, we always notify the police and a full investigation is launched.
14.6. After the Purchaser purchases the Ticket, any risk of accidental loss, copying or other loss shall pass to the Purchaser from the moment the Ticket is handed over. The pool is not responsible for any losses incurred due to the loss of the Ticket or possible unauthorized copying.
14.7. In case of loss, damage or destruction of the Standard Ticket by the Buyer, Pool and Spa does not provide duplicates of such Ticket. A buyer who has purchased an electronic ticket on the www.ausraspa.lt page and has lost or otherwise damaged it can contact the pool administration by e-mail. mail administracija@ausraspa.lt and get a duplicate E-ticket.
15. Aušra SPA account (membership) purchase and use information
15.1. Season tickets are sold only by the Pool and Spa. The Pool and Spa assumes no responsibility for the authenticity, validity or performance of the Pass if it was purchased by any other means.
15.2. The Company, in order to carry out the sale of Season Tickets at the Ticket Offices and remotely, determines that the Buyer who wishes to purchase the Season Ticket must create a personal account by filling out an electronic registration form or such a account is created for him when purchasing the Season Ticket at the Ticket Office or applying by e-mail. by post The personal account is intended to ensure safe submission of the Subscription or E-tickets withdrawn from it, payment confirmation and protection and identification of the Buyer’s data. Buyer data and account administration is carried out in accordance with the provisions of the Privacy Policy.
15.3. The pool and spa offer the opportunity for Buyers to pay for Subscriptions at the Cashier’s Office, paying with cash and bank cards and contactless payment methods, or on the Website, using electronic banking services. In the event of technical obstacles or other important circumstances, payment methods may be limited.
15.4. The card is issued without prior reservation only at the Cashier. If the Card could not be issued at the time of purchase or the Buyer purchased the Subscription on the Electronic Website, the Card can be produced and issued only after the Buyer presents a document confirming the purchase, i.e. i.e. e-mail confirming the purchase a copy of the letter or a valid identity document.
15.5. Poole reserves the right not to issue the Card if the Buyer does not have the purchase confirmation or other required documents or if the data does not match the data provided in the Electronic Website registration.
15.6. By default, the Card is registered.
15.7. The subscription is valid for the period indicated by it.
15.8. There can only be one active subscription per card.
15.9. A broken, scratched or otherwise damaged Card or poorly printed Ticket or a damaged/ poorly visible unique code of the E-ticket may prevent access to the Pool, in which case the Pool and SPA will not compensate the Buyer for any losses incurred.
15.10. Copying, reproduction, resale of the Subscription is strictly prohibited. Buyers who illegally use the Subscription for these purposes may be punished according to the administrative and/or criminal code of the Republic of Lithuania. When these violations are detected or suspected, the police are notified and a thorough investigation is initiated.
15.11. If the pool has serious grounds to believe or if it is determined that the Subscription is being resold, duplicated or otherwise the rules of subscription acquisition and/or use are violated, the Subscription Buyer may be warned in writing and/or the Buyer’s Subscription may be blocked by the Club for up to 5 (five) working days, until a more detailed verification of the information will take place. If it is determined that the Buyer did not use the Subscription in accordance with these Rules, the Subscription may be permanently blocked and the money for the Subscription will not be returned to the Buyer.
15.12. The Purchaser of the Subscription may transfer the Subscription to another person only after informing the Pool and SPA administration by e-mail at administracija@ausraspa.lt and filling out the application form. When the Subscription is transferred to another person, all property and non-property rights of the Subscription are transferred.
15.13. The Purchaser of the Subscription is responsible for the security of his Subscription, the Buyer must inform the administration in writing by e-mail at administracija@ausraspa.lt or after arriving at the location of a lost Card or leaked Subscription data. An additional fee is charged for the production of a new Card.
16. Exchange and return of tickets/passes
16.1. If the buyer does not come to the swimming pool and SPA and does not use the Ticket or Subscriptions, the money is returned if less than 15 calendar days have passed since the date of purchase, after that the money is not returned and/or otherwise compensated.
16.2 Money for unused electronic Tickets or Subscriptions is transferred within 7 (seven) business days to the payer’s account from which the purchase was paid.
16.3. After 15 calendar days, from the date of purchase of the Ticket, the Tickets can be exchanged or returned only if the purchased service was not provided and individually evaluated by the Pool and SPA representatives. Therefore, before purchasing Tickets, Buyers must always evaluate all circumstances of the Pool and Spa, including the date, time and other relevant conditions before making the purchase.
16.4. After 15 calendar days, from the date of purchase of the Subscription, the Subscriptions are not returned, exchanged or compensated, except in cases where the purchased service was not provided, in which case the Buyer may be compensated for the unused portion of the Subscription, according to the situation individually assessed by the Pool and SPA.
16.5. If the pool and spa cancel the possibility for the buyer to visit the pool or spa, the ticket price will be returned to the buyer upon presentation of the payment documents.
16.6. In the case of planned returns, representatives of the Pool and SPA will contact the Customers individually.
16.7. The buyer who bought the Ticket and/or Subscriptions at the Cashier’s Office must submit a cashier’s check or other document confirming the purchase to the Pool and SPA.
16.8. When making returns, the Buyer is refunded the price paid for the Pool product/s. The buyer is not compensated for any other additional costs incurred, such as travel, etc., as well as moral damages and paid administrative fees for actually provided one-time services, subscription replacement, etc.
16.9. If the buyer has a reasonable request/complaint regarding the purchased Pool product/s, it can be submitted by contacting Pool by e-mail. by mail administracija@ausraspa.lt.lt.
16.10. In the event of the Pass Buyer’s death, his Pass expires on the day the Pool and Spa become aware of it. The Pool and Spa shall send an information notice about the expiration of the Purchaser’s Subscription and the possibility to recover the unused balance of money within 3 (three) months from the date of sending the letter to the last known address of the Purchaser of the Subscription by registered mail within 5 (five) working days. If the heirs do not submit a written request to return the unused money for the Purchaser’s Subscription within the specified time, the money is not returned later and goes to the Pool and SPA.
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- Additional information
17.1. Pool and Spa reserves the right to change the prices of Pool and Spa products at any time of the season.
17.2. Exclusively, only the Pool and SPA have the right to apply sales promotions, short-term discounts, and distribute discount codes. Information about such sales promotions can be provided on the Website and/or in the newsletters sent, on the Facebook account. Buyers who have not taken advantage of the discounts during the promotional period and have purchased the Pool and SPA product without a discount, do not have the right to demand a refund or compensation.
17.3. After purchasing a Ticket with a student, student or senior discount, before entering the Pool and SPA, the Buyer must present a document confirming the discount, otherwise the Pool and SPA reserves the right not to allow the Buyer to enter the Pool and SPA and does not compensate the Buyer for any losses incurred as a result.