SPA “AUŠRA” INTERNAL PROCEDURE, BEHAVIOR AND PURCHASE-SALE RULES

 

1. General provisions

1.1. SPA “Aušra” in the swimming pool, sauna and spa area, located at Vytauto pr. 23, Kaunas (hereinafter – Pool and SPA), visitors can use: 25-meter swimming pool, whirlpools, massage pool, saunas, spa area.

1.2. Visitor – every person who has purchased a ticket, season ticket, gift voucher or other legal means established by SPA “Aušra” and entered the Pool and SPA in accordance with the procedure established by the manager. The conditions and procedure for the purchase, exchange and return of tickets and subscriptions are determined by these rules (hereinafter – the Rules).

12.3. A visitor who has purchased a membership must activate it within 15 days. If the membership is not used/activated within 15 (fifteen) calendar days, it becomes automatically active on the 16th (sixteenth) day. Extension of validity period is not granted.

1.4. The rules are publicly announced and binding on all visitors to the Pool and Spa, regardless of their age. Before entering into a contract for Pool and Spa services (i.e. purchasing a ticket or season ticket), a person must familiarize themselves with these Rules and comply with them when using the Pool and Spa services.

1.5. All pool and spa visitors and accompanying persons who are over 16 years of age must agree to the rules of behavior inside the pool.

1.6. The visitor is fully responsible for his health condition and the ability to use the services provided by the Pool and SPA. The manager and his employees are not responsible for the visitor’s health problems, injuries and accidents that occurred while visiting the Pool and Spa.

1.8. The following persons are prohibited from visiting the pool and spa:

       1.8.1 Persons suffering from COVID-19 or any other viral/infectious disease, persons suspected of having COVID-19 or any other viral/infectious disease;

       1.8.2. Patients with infectious diseases;

       1.8.3. Patients with conjunctivitis, infectious skin diseases;

       1.8.4. For persons with open wounds;

       1.8.5. For persons intoxicated by alcohol, narcotic or psychotropic substances;

1.8.6. For persons who do not have an electronic visitor bracelet;

       1.8.7. For persons with other ailments that pose or may pose a threat to the health and safety of themselves or other visitors;

       1.8.8. For persons whose behavior endangers the Pool, its safety and hygienic condition or contradicts the rules of good behavior accepted in society;

1.9. Children under the age of 14 and children under the age of 16 whose height is less than 1.50 m (one meter and fifty centimeters) are admitted to the Pool and SPA only with an accompanying adult, who must ensure that: the child’s health condition allows the use of the Pool and SPA complex provided services; the child has familiarized himself/herself with the Rules and will follow them; the accompanying person is responsible for the proper behavior of the child; promises to compensate the damage caused by the child to other customers or the owner of the Pool and Spa complex.

1.10. Minors between the ages of 16 and 18 can visit the pool independently, but they need the written consent of their parents/guardians. Consent must be signed by parents/guardians at the pool reception upon arrival with a minor child. The consent of the parents/guardians is valid until the child reaches the age of majority.

1.11. A maximum of three children can be supervised by one accompanying adult.

1.12. Children under the age of 3 must be in the pool with special diapers for the pool.

1.13. Children under the age of 8 must wear life-saving equipment (life jackets, air bags (fins) on their arms, etc.) in the pool. The accompanying adult is responsible for this.

1.14. Children between the ages of 8 and 18 must wear life-saving equipment at the direction of the Responsible Pool and Spa staff (when the Responsible Pool and Spa staff deem it necessary or necessary).

1.15. For visitors who came to the Pool and SPA together with young children, it is recommended that children of the opposite sex from the age of 6 have the opportunity to use same-sex changing rooms and showers.

1.16. Persons with disabilities who, due to their health condition, require the care of another person, may visit the Pool only when accompanied by an adult person who looks after them.

1.17. The Pool and Spa may be temporarily closed for technical maintenance, with prior notice.

1.18. Visitors must leave the Pool and Spa 15 (fifteen) minutes before the end of the Pool’s work or immediately after the instruction of the staff. Visitors must leave through the gate (turnstile) by the end of the Pool and SPA work, after leaving an additional fee applies.

1.19. Visitors should contact the Pool and Spa staff with any questions or concerns.

2. Visitor’s chip bracelet, its purpose and use

2.1. When selling a ticket or subscription to the Pool and SPA, a chip bracelet of the appropriate color is issued, which is assigned to each visitor individually.

2.2. Those who have received chip wristbands must enter through the entrance gates one at a time by touching the wristband to the reader located on the turnstile. The time spent in the Pool starts counting from the moment when the person enters through the entrance turnstile and stops when the visitor leaves through the exit turnstile by putting on the wristband.

2.3. With a chip wristband in the Pool area, the visitor can:

       2.3.1. unlock and lock the storage locker;

       2.3.2. the information of the chip bracelet can be seen in the infoterminal.

2.4. If the chip bracelet is lost, the Visitor must pay the amount specified in the Pool and SPA rates.

2.5. Leaving earlier, i.e. in case of not staying the entire allotted time limit, the money for the missed time will not be returned to the visitor.

2.6. Exceeding the Pool and Spa time limit (time not paid for when purchasing a smart wristband) or leaving after the official Pool and Spa opening hours is billed as follows:

       2.6.1. if the visitor exceeds the time limit, a fee is calculated for the additional time spent from the first minute and is calculated for each additional minute;

       2.6.2. the fee is calculated according to the rates valid at the time and is paid at the cash desk.

2.7. If the visitor cannot pay for the additional time spent or the services provided, the money will be collected from him in accordance with the procedure established by the laws of the Republic of Lithuania.

2.8. Visitors who cause damage to the Pool and SPA are liable in accordance with the procedure established by the laws of the Republic of Lithuania. Damage caused by minors is the responsibility of their parents (guardians) or accompanying persons.

3. Other general Pool and Spa information

3.1. People in the pool and spa area are monitored by video cameras for their safety.

3.2. Smoking is prohibited for visitors in the Pool and SPA area.

3.3. The Pool and Spa is not responsible for visitors’ personal belongings left in the Pool and Spa premises and in unlocked lockers.

3.4. Items left by visitors and later found by other visitors or staff and handed over to the Manager are stored in the administration for 14 (fourteen) calendar days.

3.5. Visitors must carefully check that the locker is securely locked.

3.6. Each visitor has the right to use no more than one storage locker.

3.7. Visitors who experience any health problems in the Pool and Spa must contact the Pool and Spa supervisor or other staff.

3.8. Pool visitors must wear slippers suitable for wet, slippery conditions.

3.9. Swimwear for the pool must be worn in the pool.

3.10. Longer hair must be tied with a hair band/braided.

3.11. Visitors are required to take a shower before entering and exiting the pool area.

3.12. You must keep to the right when swimming on the tracks.

3.13. In the relaxation area, spread a towel under the whole body on the sunbeds.

3.14. In certain places that require more attention, warning signs or notices are posted that must be followed.

3.15. After using the Pool and saunas, the Visitor must take a shower, dry himself, wash his bathing suit and swimming trunks. The Visitor must come to the dressing room after wiping himself with a towel.

3.16. When going to the SPA area and massages from the Pool and sauna area, the Visitor must take a shower and put on dry clothes or change into a bathing suit and tights in the changing room in the machine.

3.17. In the pool every day, except Sundays, 9-10 p.m. there is a quiet hour – only over 16s can use the services. people.

3.18. A visitor should report any problems with the equipment to the Pool and Spa staff immediately.

3.19. The visitor who comes to the pool and spa with a minor child (up to 16 years old) must supervise him, not leave him alone and is responsible for his safety.

​4. Sauna zone rules

4.1. We recommend not wearing jewelry in the sauna area.

4.2. Before entering the saunas and after using them, before entering the swimming pools and whirlpools, it is necessary to take a shower.

4.3. It is forbidden to pour your own scents and liquids on the sauna stones.

4.4. Visitors are asked not to make noise in the sauna area.

4.5. Visitors must have a towel in the sauna area.

4.6. You can go to dry saunas only with a towel, which the visitor must spread on the wooden beds under the whole body.

4.7. Slippers must be left at the entrance to the sauna.

4.8. In the steam room, the sitting area must be washed with a shower. Use the shower in such a way that you do not disturb the people nearby.

4.9. Those who do not follow the rules of the sauna area are warned. If the customer repeatedly violates the rules, he may be asked to leave the water area and not allowed to enter again.

4.10. Minors under the age of 16 must be in the sauna with adults responsible for their safety.

5. SPA zone rules

5.1. A visitor who wants to use the hydromassage or stimawell procedure must register in advance by calling 37068783344.

5.2. The visitor confirms that he is physically healthy and has no complications that would prevent him from using the dry hydromassage or the stimawell machine.

5.3. The visitor assumes full responsibility for his own health.

5.4. Visitors in the relaxation room and the whole spa area are asked not to make noise and use the phone in silent mode, they can talk on the phone only after leaving the relaxation room and spa area.

5.4. In order to use other services provided by the swimming pool (swimming lanes, saunas, etc.), the visitor must buy a separate ticket if he registered and paid only for a massage.

5.5. After registration, the visitor will be assigned a time slot. If the visitor does not show up within the allotted time and/or does not use the hot tub or steamwell machine through no fault of the Pool and Spa, the money paid will not be refunded.

5.6. At the end of the massage, the visitor must leave the pool area, unless he has bought a ticket to use other services provided by the pool (swimming lanes, saunas, etc.).

​6. The following are prohibited in the pool and spa

6.1. Shouting loudly, whistling, falsely calling for help, running, pushing, behaving rudely, swimming in the pool while chewing gum, damaging the inventory, preventing other visitors from using the Pool and SPA services.

6.2. The visitor is not allowed to use a chip bracelet not assigned to him.

6.3. Visit with animals.

6.4. Wear outdoor shoes, except in the area before the changing room.

6.5. Bring glass, breakable, sharp objects with you.

  6.6. Bring food and drinks with you.

  6.7. Skating on stair railings, climbing steel structures or otherwise damaging equipment in the Pool or Spa.

  6.8. Spit on the floor and in the water, perform natural needs outside the toilets.

  6.9. Leave minor children under the age of 16 without adults responsible for their safety.

  6.10. To swim naked in pools and be in saunas.

  6.11. Visiting the pool/being under the influence of alcohol, narcotic and psychotropic substances.

  6.12. Use the Pool or SPA services if you have health problems or are feeling unwell.

  6.13. Jumping into the water from the edges of pools, whirlpools, diving in whirlpools.

  6.14. Wear shoes, slippers or any other type of footwear in the water baths.

  6.15. Children up to 3 years old can swim in pools without specially designed diapers.

  6.16. Pouring drinks into pools or hot tubs.

  6.17. Shave and/or perform depilation procedures in the Pool premises.

6.18. Drilling wet clothes (swimsuits, shorts, towels, etc.) in changing rooms on the floor.

6.19. Take away any Pool or Spa equipment.

6.20. Filming and photography in all areas of the Pool without the permission of the service provider.

​7. The following is prohibited in the sauna area

7.1. Adjust the devices in the sauna rooms.

7.2. Being under the influence of alcohol, narcotic and psychotropic substances in saunas.

7.3. Bring your own infusions, extracts and shingles to the saunas and use them.

7.4. Pour water on the stones yourself in the saunas.

7.5. Use various oils, body scrubs and other cosmetic products in saunas.

7.6. Leave minor children under the age of 16 without adults responsible for their safety.

7.7. Wear shoes, slippers or any other type of footwear in the saunas.

8. Rights and obligations of visitors

8.1. The visitor has the right to:

       8.1.1. use the Pool and SPA services;

       8.1.2. to demand that the Controller compensates the damage suffered by the visitor, caused by the Controller’s fault, in accordance with the procedure established in these Rules and legal acts.

8.2. The visitor undertakes:

       8.2.1. before starting to use the services provided by the Pool and SPA, to make sure that his state of health and physical capabilities allow him to use them. Negative consequences related to non-fulfillment of this requirement are borne by the visitor;

       8.2.2. while being in the Pool or SPA and using the services provided therein, strictly comply with the requirements set forth in these Rules;

       8.2.3. while in the Pool and SPA wear and use only the chip bracelet assigned to him;

       8.2.4. to carry out the instructions of the Manager’s staff regarding safety requirements and compliance with these Rules;

       8.2.5. pool and spa visitors must listen to all lifeguard instructions;

       8.2.6. the swimming pool and spa administration reserves the right to ask Visitors who deliberately ignore the instructions of the lifeguards;

       8.2.7. children under the age of 3 must wear diapers adapted to be in water;

       8.2.8. minors under the age of 16 must be accompanied by adults responsible for their safety;

       8.2.9. children up to 8 years old must wear inflatable gloves, gloves are not required if the person in charge is in the water with the child and the child is no more than an arm’s length away;

       8.2.10. visitors must leave the pool and/or spa area no later than 15 minutes before their closing time.

9. Manager’s rights and obligations

9.1. The manager has the right to:

       9.1.1. not to admit to the Pool persons whose behavior may disturb the order, endanger the safety of other visitors, the hygienic condition of the Pool and SPA and/or contradict the norms of behavior accepted in society;

       9.1.2. not to admit persons to the Pool and SPA if they do not agree to comply with or do not understand these Rules;

       9.1.3. to change the list of Pool and SPA services and/or their prices at any time without prior notice;

       9.1.4. remove from the Pool and SPA visitors who violate the Rules, ignore the warning signs, the requirements indicated on the signs, do not follow the instructions of the staff. In this case, the money will not be returned to the visitors;

       9.1.5. unilaterally change the Rules;

       9.1.6. not admit persons without additional explanation;

       9.1.7. the manager has the right to organize closed evenings in the Pool and SPA.

10. Recommendations for visitors

10.1. The pool and spa administration recommends that visitors who plan to have fun evaluate their physical capabilities and health status (e.g. chronic diseases, injuries, pregnancy, etc.).

10.2. Visitors are not advised to bring expensive and/or valuable items (jewellery, watches, mobile phones, etc.) into the Pool and Spa, which may be damaged by moisture or lost.

10.3. Visitors are not recommended to use the services provided by the Pool and SPA wearing any type of jewelry or other jewelry that could cause damage to the visitors themselves and/or the Pool’s inventory.

10.4. Jumping, diving, doing stunts, holding your breath underwater, attempting to dive through the pool or performing other difficult or risky activities are strictly not recommended.

​11. Liability

11.1. The visitor, who has caused damage to the Pool and SPA, the property in it, the property and/or health of the visitors, is liable in accordance with the procedure established by the laws of the Republic of Lithuania. Their parents or guardians are responsible for the damage caused by minors, persons with disabilities.

11.2. If the pool and spa administration or staff suspect that a visitor has committed a criminal act, the police are called immediately.

11.3. The pool and spa administration has the right to remove visitors who violate the rules or do not follow the instructions of the staff. In this case, the money paid is not returned and attendance may be restricted.

11.4. Parents, guardians or other accompanying adult persons of minors are responsible for familiarizing accompanying minors and persons with disabilities with the Rules and for compliance with these Rules.

11.5. Estimated material damage compensations for intentionally damaged, damaged building infrastructure, environment, lost or damaged inventory are determined according to the rates approved at the time.

11.6. The pool and spa are not responsible for the consequences to visitors’ health (including death) and property or damage to third parties, nor do they accept or examine claims, if those consequences were caused by the negligence of the visitors themselves, by not complying with these Rules, the information provided in the warning signs and notes, and the legal actions of the Pool staff. failure to follow instructions.

11.7. A visitor who has experienced property and/or non-property damage in the Pool and SPA must immediately report this to the administration or an employee, specifying the place, time, circumstances, and persons who witnessed the event. If the visitor does not comply with this condition, later complaints and claims regarding damage to health and/or property will not be considered.

11.8. The manager does not examine the visitor’s claims and is not responsible for the property and/or non-property damage suffered by the visitor in the Pool and SPA, if the visitor did not comply with the requirements and/or recommendations established in these Rules.

11.9. The operator is not responsible for visitors’ personal belongings or their loss and/or partial damage, including visitors’ bathing suits.

11.10. The pool and spa are not responsible for the consequences to visitors’ health and property or damage caused to third parties, nor do they accept or examine claims, if those consequences were caused by the visitors’ own carelessness, non-compliance with these Rules, information provided in warning signs and notes, and non-compliance with legal instructions of the staff.

​12. Procedure for purchasing tickets, subscriptions (memberships), prices

12.1. The prices of tickets and subscriptions are available at the Aušra SPA box office and on the website ausraspa.lt, tickets are sold at the Pool and SPA box office or on the website.

12.2. If the visitor receives a visit, a gift voucher and does not use it/activate it within 180 (one hundred and eighty) days, the possibility to extend the validity period for an additional 30 (thirty) calendar days is given for 30%. fee from the initial value of the service. Validity is extended if the coupon has expired no longer than 30 days.

12.3. A visitor who purchased a membership and did not use/activate it within 15 (fifteen) calendar days, it becomes automatically active on the 16th (sixteenth) day. Extension of validity period is not granted.

12.4. The number of tickets sold and the number of chip wristbands issued must correspond to the actual number of people entering through the entrance gates. Wristbands are not issued to children under 3 years of age.

12.5. A person who has lost a season ticket may be issued a duplicate season ticket at his request. Tickets may be temporarily unavailable due to technical issues or when all lockers are occupied.

12.6. For a person who has purchased a ticket or season ticket and decides not to use the services of the Pool, the money for the ticket or season ticket is not refunded or exchanged for another type of ticket.

12.7. The visitor may be charged an overtime fee if he stays in the Pool and Spa longer than the hours specified in the purchased service. The fee is applied after 15 minutes, and is calculated according to the hourly rate of the day, evening, weekend for the entire overdue time. Visitors must pay the resulting overtime fee at the reception.

12.8. A duplicate membership card is issued to a person who has lost their membership card for an additional fee of EUR 3.

12.9. The pool’s personal account can only be used by the person to whom the account is assigned. Sharing the subscription with other persons is prohibited. The subscription can be transferred to another person.

12.10. After purchasing a “Family Membership” (Membership Host), the Visitor becomes responsible for the third party’s acceptance of the internal rules of the pool and payment for all additional services.

12.11. The owner of the membership, without the knowledge of the administration, cannot change and transfer the membership card to persons who are not registered as joint users. If a third party is suspected to be unregistered, they may be denied entry and their membership may be temporarily suspended.

12.12. The owner of the membership must inform the administration by e-mail. by post, phone or on-site about changed third parties, card blocking, damaged/lost card and/or membership suspension.

12.13. If the visitor, who has already left the Pool and Spa, wishes to re-enter the Pool and Spa area, he must purchase a new ticket. The membership period is not extended or otherwise compensated due to the negligence and/or fault of the customer.

12.14. For gross violations of these Rules, the Pool and SPA administration has the right to cancel the validity of the subscription.

12.15. Due to technical obstacles, during events, for other important reasons, the use of certain services in the Pool and SPA may be temporarily prohibited: whirlpools, swimming pools, saunas, group classes may not take place, etc. In that case, the ticket price is not recalculated and the money is not returned to the visitor.

12.16. Entrance to the Pool is free for children under 3 years old.

12.17. For children from 4 to 14 years of age, the child rates set in the pool are valid, and from 15 years old, adult rates are valid.

12.18. Visitors can purchase a family ticket for 2 adults and up to 3 children up to 14 years of age, which allows family members and related persons to visit the pool together. For each child that exceeds the specified number in the price category, an additional child price is applied. All persons using the family ticket must agree to the rules of behavior inside the pool. The pool reserves the right to refuse entry to person(s) who refuse to agree to the rules of conduct within the pool.

12.19. Persons who wish to purchase a ticket or season ticket with a discount must present a document confirming their identity (card, certificate, etc.).

12.20. If there are doubts about the visitor’s age, or if it is necessary to establish the visitor’s identity, the staff has the right to require the visitor to present a personal identification document (passport, identity card, schoolboy/student certificate, etc.).

12.21. If the visitor, who has already left the Pool, wishes to re-enter the Pool area, he must purchase a new ticket.

12.22. Membership renewal is free. Membership can be renewed twice during the membership period at the reception desk.

12.23. Membership registration is free. If the card is lost and/or damaged, the Visitor must pay for a new card.

12.24. Membership can be extended for up to 30 days only in the case of illness and upon presentation of supporting document(s). In other cases, the pool administration decides according to the situation. In order to temporarily suspend the membership, it is necessary to submit a request in writing stating the reason by e-mail to administracija@ausraspa.lt or upon arrival at the location.

12.25. Pool and SPA is the official ticket distributor in Lithuania, selling Pool and SPA products only through the official Electronic website and Cashier.

12.26. The pool and spa may collaborate with other companies on various projects. In such cases, the Pool and SPA must be understood as a project partner and, accordingly, the Buyer must also familiarize himself with the rules of other companies, if such are provided, and follow them.

12.27. Pool and SPA, if necessary, reserves the right to change all important information about changes or requirements, after submitting a public notice on the Website, official social network accounts and informing the Buyers with their provided e-mail addresses, if such were provided during the purchase. The Pool and Spa assumes no responsibility for the accuracy of information if it has been disseminated by any other means.

13. Ticket purchase information

13.1. Ticket sales are conducted only by the Pool and Spa. The Pool and Spa assumes no responsibility for the authenticity, validity or performance of the Ticket if it has been purchased by any other means.

13.2. Pool and SPA, in order to ensure the provision of the E-ticket sales service remotely through the electronic website, determines that the Buyer who wants to purchase an E-ticket must create a personal account by filling out an electronic registration form. The personal account is intended to ensure secure submission of the E-ticket, payment confirmation and secure identification of the Buyer. Submitted Buyer data and account administration are conducted in compliance with the Pool and Spa Privacy Policy.

13.3. If the buyer does not wish to create a personal account, when the electronic registration form is filled out, it is possible to come directly to the Pool and SPA and purchase a Standard ticket.

13.4. The swimming pool and SPA provide the opportunity for Buyers to pay for Tickets at the Cashier’s Office by cash/bank cards/contactless payment methods or by using electronic banking services on the Website. Payment methods may be limited due to technical obstacles or other important circumstances.

13.5. Ticket purchase orders for companies and/or large groups of 10 or more can also be submitted by e-mail to administracija@ausraspa.lt. The ticket order is confirmed only after the payment of the bill, which is given a payment term of no longer than 2 (two) working days. If the advance invoice is not paid by the specified time, the order is no longer processed and Tickets are not reserved for a longer period.

13.6. If the Ticket has not been paid or the amount paid is too small, regardless of the reasons for this, the Pool and SPA have the unilateral right not to sell the Ticket, cancel the issued Ticket or cancel the order and return the amount paid to the Buyer in accordance with the Company’s procedures.

13.7. When purchasing a Standard Ticket at the Box Office, the Buyer must present a document confirming the discount at the time of purchase, otherwise Pool reserves the right not to sell the Ticket with a discount and does not compensate the Buyer for any losses incurred as a result.

13.8. The Ticket Distributor is not responsible for incorrect, inaccurate information provided by the Customer during registration, ticket ordering and payment or later and the resulting consequences, such as not receiving the Ticket due to an incorrectly specified e-mail address.

14. Ticket usage information

14.1. A valid Standard or E-Ticket with an intact/highly visible unique code must be presented by the purchaser for access to the Pool and Spa.

14.2. The e-ticket can be printed on a white sheet of paper or presented on a smart device. We note that if the screen of the smart device is cracked or otherwise damaged, the E-ticket may not be scanned, in which case we recommend printing the E-ticket.

14.3. A low-quality printed Ticket or a damaged/ poorly visible unique code of the Ticket may prevent access to the pool, in which case the Pool does not compensate the Buyer for any losses incurred.

14.4. One Ticket is valid for one Buyer. Please note that the Ticket can be used only once, unless otherwise stated in the ticket.

14.5. Copying, reproduction, sale of the Ticket is strictly prohibited. Buyers who illegally use the Ticket for these purposes may be punished according to the administrative and/or criminal code of the Republic of Lithuania. When these violations are detected or suspected, we always notify the police and a full investigation is launched.

14.6. After the Purchaser purchases the Ticket, any risk of accidental loss, copying or other loss shall pass to the Purchaser from the moment the Ticket is handed over. The pool is not responsible for any losses incurred due to the loss of the Ticket or possible unauthorized copying.

14.7. In case of loss, damage or destruction of the Standard Ticket by the Buyer, Pool and Spa does not provide duplicates of such Ticket. A buyer who has purchased an electronic ticket on the www.ausraspa.lt page and has lost or otherwise damaged it can contact the pool administration by e-mail. mail administracija@ausraspa.lt and get a duplicate E-ticket.

​15. Aušra SPA account (membership) purchase and use information

15.1. Season tickets are sold only by the Pool and Spa. The Pool and Spa assumes no responsibility for the authenticity, validity or performance of the Pass if it was purchased by any other means.

15.2. The Company, in order to carry out the sale of Season Tickets at the Ticket Offices and remotely, determines that the Buyer who wishes to purchase the Season Ticket must create a personal account by filling out an electronic registration form or such a account is created for him when purchasing the Season Ticket at the Ticket Office or applying by e-mail. by post The personal account is intended to ensure safe submission of the Subscription or E-tickets withdrawn from it, payment confirmation and protection and identification of the Buyer’s data. Buyer data and account administration is carried out in accordance with the provisions of the Privacy Policy.

15.3. The pool and spa offer the opportunity for Buyers to pay for Subscriptions at the Cashier’s Office, paying with cash and bank cards and contactless payment methods, or on the Website, using electronic banking services. In the event of technical obstacles or other important circumstances, payment methods may be limited.

15.4. The card is issued without prior reservation only at the Cashier. If the Card could not be issued at the time of purchase or the Buyer purchased the Subscription on the Electronic Website, the Card can be produced and issued only after the Buyer presents a document confirming the purchase, i.e. i.e. e-mail confirming the purchase a copy of the letter or a valid identity document.

15.5. Poole reserves the right not to issue the Card if the Buyer does not have the purchase confirmation or other required documents or if the data does not match the data provided in the Electronic Website registration.

15.6. By default, the Card is registered.

15.7. The subscription is valid for the period indicated by it.

15.8. There can only be one active subscription per card.

15.9. A broken, scratched or otherwise damaged Card or poorly printed Ticket or a damaged/ poorly visible unique code of the E-ticket may prevent access to the Pool, in which case the Pool and SPA will not compensate the Buyer for any losses incurred.

15.10. Copying, reproduction, resale of the Subscription is strictly prohibited. Buyers who illegally use the Subscription for these purposes may be punished according to the administrative and/or criminal code of the Republic of Lithuania. When these violations are detected or suspected, the police are notified and a thorough investigation is initiated.

15.11. If the pool has serious grounds to believe or if it is determined that the Subscription is being resold, duplicated or otherwise the rules of subscription acquisition and/or use are violated, the Subscription Buyer may be warned in writing and/or the Buyer’s Subscription may be blocked by the Club for up to 5 (five) working days, until a more detailed verification of the information will take place. If it is determined that the Buyer did not use the Subscription in accordance with these Rules, the Subscription may be permanently blocked and the money for the Subscription will not be returned to the Buyer.

15.12. The Purchaser of the Subscription may transfer the Subscription to another person only after informing the Pool and SPA administration by e-mail at administracija@ausraspa.lt and filling out the application form. When the Subscription is transferred to another person, all property and non-property rights of the Subscription are transferred.

15.13. The Purchaser of the Subscription is responsible for the security of his Subscription, the Buyer must inform the administration in writing by e-mail at administracija@ausraspa.lt or after arriving at the location of a lost Card or leaked Subscription data. An additional fee is charged for the production of a new Card.

​16. Exchange and return of tickets/passes

16.1. If the buyer does not come to the swimming pool and SPA and does not use the Ticket or Subscriptions, the money is returned if less than 15 calendar days have passed since the date of purchase, after that the money is not returned and/or otherwise compensated.

16.2 Money for unused electronic Tickets or Subscriptions is transferred within 7 (seven) business days to the payer’s account from which the purchase was paid.

16.3. After 15 calendar days, from the date of purchase of the Ticket, the Tickets can be exchanged or returned only if the purchased service was not provided and individually evaluated by the Pool and SPA representatives. Therefore, before purchasing Tickets, Buyers must always evaluate all circumstances of the Pool and Spa, including the date, time and other relevant conditions before making the purchase.

16.4. After 15 calendar days, from the date of purchase of the Subscription, the Subscriptions are not returned, exchanged or compensated, except in cases where the purchased service was not provided, in which case the Buyer may be compensated for the unused portion of the Subscription, according to the situation individually assessed by the Pool and SPA.

16.5. If the pool and spa cancel the possibility for the buyer to visit the pool or spa, the ticket price will be returned to the buyer upon presentation of the payment documents.

16.6. In the case of planned returns, representatives of the Pool and SPA will contact the Customers individually.

16.7. The buyer who bought the Ticket and/or Subscriptions at the Cashier’s Office must submit a cashier’s check or other document confirming the purchase to the Pool and SPA.

16.8. When making returns, the Buyer is refunded the price paid for the Pool product/s. The buyer is not compensated for any other additional costs incurred, such as travel, etc., as well as moral damages and paid administrative fees for actually provided one-time services, subscription replacement, etc.

16.9. If the buyer has a reasonable request/complaint regarding the purchased Pool product/s, it can be submitted by contacting Pool by e-mail. by mail administracija@ausraspa.lt.lt.

16.10. In the event of the Pass Buyer’s death, his Pass expires on the day the Pool and Spa become aware of it. The Pool and Spa shall send an information notice about the expiration of the Purchaser’s Subscription and the possibility to recover the unused balance of money within 3 (three) months from the date of sending the letter to the last known address of the Purchaser of the Subscription by registered mail within 5 (five) working days. If the heirs do not submit a written request to return the unused money for the Purchaser’s Subscription within the specified time, the money is not returned later and goes to the Pool and SPA.

.

17. Additional information

17.1. Pool and Spa reserves the right to change the prices of Pool and Spa products at any time of the season.

17.2. Exclusively, only the Pool and SPA have the right to apply sales promotions, short-term discounts, and distribute discount codes. Information about such sales promotions can be provided on the Website and/or in the newsletters sent, on the Facebook account. Buyers who have not taken advantage of the discounts during the promotional period and have purchased the Pool and SPA product without a discount, do not have the right to demand a refund or compensation.

17.3. After purchasing a Ticket with a student, student or senior discount, before entering the Pool and SPA, the Buyer must present a document confirming the discount, otherwise the Pool and SPA reserves the right not to allow the Buyer to enter the Pool and SPA and does not compensate the Buyer for any losses incurred as a result.

​

Privacy policy of UAB “AušraSPA”

Last updated on 30.09.2020

This Privacy Policy (hereinafter referred to as the Privacy policy or the Policy) explains how UAB “AušraSPA” (hereinafter referred to as the Company, we, us) collects and uses information when You are using any of the services provided in our website www.ausraspa.lt (hereinafter referred to as the Website) or any other services provided by us (hereinafter referred to as the Services).

UAB “AušraSPA” is committed to the responsible and secure processing of Your personal data in its activities. Following this fundamental principle, we will always strive to ensure a sufficient level of protection of Your data and Your rights. We process personal data following this Privacy Policy in compliance with applicable legislation, including General Data Protection Regulation (2016/679) (hereinafter referred to as GDPR) and applicable Lithuanian national data protection legislation.

A reference to “Your personal data” in this Policy shall mean any information from which Your identity can be established (hereinafter referred to as Personal data).

We are the data controller of the Personal data within the scope of this Policy.

We use Your Personal data in carrying out our activities and providing services to You. Our purpose is to process only the Personal data that You have voluntarily provided to us after receiving detailed information about the purposes of data processing and the data that is necessary for the performance of contracts with You, the implementation of legal requirements, and the performance of our activities.

We kindly ask You to read this Privacy Policy to learn how we collect, use, transfer, and store Your Personal data.

1. Collection and use of personal data

1.1 What information we collect

We process Your Personal data if You voluntarily provide it to us, e.g. Your email within the scope of a letter to us, ordering our services, filling in a form on the website, or contacting us by phone/SMS. In certain cases, we already process the Personal data You have previously provided, for example, if You are a current or former client of ours. We will process the Personal data You provide in accordance with this Policy and the legislation applicable to us. Your Personal data will not be used for purposes other than provided for at the time of the receipt of the data unless we obtain Your additional consent or such use is provided for by law. If You send us Your CV, we will use the information You provide to offer You the most suitable place of employment in our company.

1.2 Legal basis for the processing of Your Personal data

Usually, we collect Your Personal data only to the extent that is necessary for providing services to You. EU law obliges us to inform the persons whose data we process about the legal basis for processing the data. When processing Your Personal data, we rely on one of the following legal bases:

Basis for the performance of the contract. It is applied when the processing of Your data is necessary to fulfil our obligations to You under the contract, e.g. to issue You a loyalty card or make/receive payment for services.

Basis for the legislative requirement. It is applied when we are under a statutory or regulatory obligation to process Your Personal data, for instance, for tax accounting purposes, provision of data to public authorities or the police.

Legal basis for consent. In certain cases, we will only process Your Personal data if we have obtained Your prior consent. You can withdraw Your consent to process data by contacting us at any time via email info@ausraspa.lt

Legal basis for legitimate interests. We will process Your Personal data in cases where we have a legitimate interest and such processing does not infringe the protection of Your interests and rights.

The above-mentioned legitimate interest, for instance:

• We provide our visitors with information about the Company’s services or job offers;
• We try to prevent fraud and crime, protect our assets and the IT systems we use;
• We organise and monitor the advertising solutions we use;
• We strive to ensure the fulfilment of corporate and public obligations of the Company;
• We ensure the implementation of the rights provided for in Articles 16 and 17 of the Charter of Fundamental Rights of the European Union, including the freedom to conduct a business and the right to property.

1.3 Automatic collection of Personal data

In some cases, we or our service providers use cookies, web beacons, and other smart technologies to automatically collect certain information about You when You visit our website and contact us via email. The collection of this information helps to adapt our website to Your needs, increase the awareness, efficiency, and usefulness of our information dissemination, as well as organise and track the effectiveness of the advertising solutions we use.

1.3.1 IP addresses

IP address is the number given to Your computer when connecting to the Internet. It allows computers and servers to recognise each other and share data. When You visit our website, Your IP address is recorded and used for system diagnostics and protection purposes. The IP address is also used to compile indicators that determine the traffic and utility of a Website.

1.3.2 Cookies

Cookies will be normally stored on Your computer or other devices to which You connect to the Internet each time You connect to our Website. This allows us to distinguish Your device from others.

In certain cases, after visiting the Website, You will be provided with a message asking You to agree to the use of cookies. If You do not give consent, Your computer and other devices will not be targeted for direct marketing purposes. Cookies that are essential for the functioning of the Website (user-input cookies) will be still used to ensure the proper functioning of our Website. Your choice regarding the use of cookies is stored in a separate cookie, which is valid for 90 days. If You wish to withdraw the consent, You can do so by clearing Your web browser’s cookies.

Most web browsers automatically accept and allow cookies to be stored but You can change Your browser settings and block the use of cookies. These parameters are most often stored in browser menu items Tools or Preferences. You can also delete all cookies or certain cookies at any time. If You decide not to accept cookies at all, the full functionality of our Website may not be available to You. More information on how to manage cookie options in the most popular browsers can be found here: Internet Explorer, Chrome, Firefox, Safari, Opera.

We sometimes use third-party tools and widgets to extend the functionality of our Website. Typically, these tools and widgets will store a cookie on Your computer or device to ensure the operation of additional functionality.

Cookies do not automatically tell us Your e-mail address or otherwise allow us to identify You. We use different identifiers, including IP addresses, to assess website performance but only to determine the number of unique website visitors and the geographical distribution of users and not to single out specific users.

BY BROWSING OUR WEBSITE, YOU AGREE TO KEEP THE COOKIES THAT ARE NECESSARY FOR THE WEBSITE TO OPERATE ON YOUR COMPUTER OR OTHER DEVICE.

1.3.3 Network data loggers (Web beacons)

A network data logger is a small video file on a website that can be used to collect information about a visitor’s computer, including IP address, time of visit, browser type, and cookies already recorded by the same server. When using network data loggers, we strictly follow the requirements of the legislation.

We or our service providers will use network data loggers to ensure the proper management of cookies and to determine the usefulness of the services provided to us by third parties, for instance, visitors attracted by information dissemination, advertising, or staff selection services.

You can limit the functionality of network data loggers by prohibiting the preservation of cookies necessary for their operation. In this case, the network data logger can still capture an anonymous visit from a specific IP address but cookie information will not be stored.

In some of our newsletters or other communication tools, we use network data loggers to monitor the actions of the recipients, for instance, the opening of an e-mail. The collected information is used to identify consumer interest and increase consumer satisfaction levels in the future.

1.3.4 Location identification tools

When You use our services, we may collect information about the location of Your computer or other devices. We use this information to better tailor our services to You.

1.4 Social media tools and applications

Our Website may have functionality that allows You to share information using social platforms operated by third parties, e.g. Facebook “like” and “share” functions. These social platforms may store data about Your use of our Website. Your Personal data that You provide using such social platforms can often be transferred to other social platform participants. Such data transfer is regulated by the privacy policy of the social platform manager. We do not control how this Personal data of Yours is processed and we cannot take any responsibility for this.

1.5 Personal data of children

We understand the significance of the proper protection of children’s personal data privacy. Our Website and services are not designed for children under 16. We will never purposefully collect or store information about children under the age of 16 unless such information is necessary to provide our services to You.

1. Transfer of Personal data to third parties

We do not share Your Personal data with third parties unless this is necessary to ensure the provision of services to You, the implementation of Your requests, our legitimate interests, and business needs, or if it is required by specific legislation. For more information about the use of third parties see the link.

We do not transfer Your Personal data to any third parties that might use this data for direct marketing purposes.

1. Your choices

Usually, You will not be required to provide personal information when using our services unless it is necessary for the provision of the services, e.g. to conclude a contract or maintain contact with You. Upon receipt of Your request for information about our services to You, we may ask You to provide additional Personal data. In certain cases, We may ask for Your additional consent to the processing of Personal data and You have the right to refuse to give consent to the processing of data for these purposes. If You give consent to the receipt of certain services or information notices, we will give You the opportunity to withdraw this consent at any time. In the event of withdrawal of consent, we will endeavour to stop the use of Your Personal data for the purposes specified in the consent as soon as possible.

As stated in the “Cookies” section above, if You wish to prohibit Your tracking using cookies on our Website, You may remove cookies from Your web browser and prohibit further storage of such cookies. In this case, certain functionality of our Website may not work properly.

1. Your rights

If we process Your Personal data, You can exercise these rights:

Access and correction. You have the right to access Your Personal data processed by us. In order to get acquainted with Your Personal data we process, You can submit a request to us. If, after assessing Your request, we decide that we are obliged to grant You this right, we will provide the information free of charge. In order to ensure the protection of the rights of others and to respond appropriately to Your request, we may ask You to provide proof of personal identity and other information regarding Your relationship with us before providing a reply. If Your data processed by us is inaccurate, You have the right to request the correction of this data.

Right to object to data processing. You have the right to object to us processing Your Personal data if we are no longer able to use it.

Other rights. If You believe that we should not process or store Your Personal data for too long, You have the right to request for Your Personal data to be deleted or its use to be restricted. In certain cases, You also have the right to request a copy of the electronically stored information.

To exercise Your rights, You can contact us by e-mail info@ausraspa.lt. Upon receipt of Your request, we will make every possible effort to assist You in exercising Your rights following applicable law and professional practice.

1. Data security and integrity

When storing Your Personal data, we use organisational and technical data protection measures and procedures to protect Your Personal data against unlawful loss, misuse, alteration, or destruction. Despite all our efforts, it is not possible to take into account all possible threats and guarantee the absolute safety of personal data. To ensure maximum protection of personal data when processing Your Personal data, access to the data is restricted to our employees in accordance with the “need-to-know” principle. Data controllers are obliged to comply with strict requirements for the processing of personal data.

We make every effort to ensure that Your Personal data is processed only:

1. as long as this information is necessary for the provision of services or information to;
2. as long as we are required to protect this information in accordance with legislation or business necessity, or

until You ask to destroy Your Personal data. The specific limit for the storage of data depends on the circumstances in which the information was collected and the purposes for which the information was used but subject to the requirements set out in I)–III) above, personal data will not be stored for more than 2 years.

1. Links to other websites

Please note that our Website contains links to other websites, including those operated by third parties which are not covered by this Privacy Policy and the privacy provisions applicable to them may differ substantially. We encourage You to review the privacy policies of each such website before providing any information that identifies You.

1. Changes to this Policy

We may review and update this Privacy Policy in accordance with our personal data protection measures. Each time we update the Privacy Policy, we will update the “Last Updated” field at the top of the Policy. You will be informed of any changes to Your Privacy Policy by the usual means of communication between You and us.

1. Ensuring privacy policy

We are committed to protecting Your Personal data. If You have any questions or comments regarding the processing of Your Personal data, please contact us by e-mail info@ausraspa.lt. Any comments on this Privacy Policy can be also submitted by this address.

Upon receipt of Your request, we will confirm this request within 14 days and will endeavour to respond within one month of receipt of the request. If Your request is complicated or we have received a very large number of requests at the time, we may extend the deadline for answering the request to three months from the date of the receipt of the request.

Finally, You always have the right to file a complaint about the improper processing of Your data with the National Data Protection Inspectorate.

Annex

The highlighted link in Section 2.2 (Transfer of data to third parties) should lead to a separate page where the following text should be provided:

Transfer of data to third parties

We do not share Your Personal data with third parties unless required for the provision of services to You, for the fulfilment of Your requests, for our reasonable operational needs and/or if this is provided for by law. It includes:

Our service providers: We share Your Personal data with third parties that provide services to us, for instance, our IT maintenance providers, our website hosting providers, our accounting service providers, consultants, lawyers, and other providers of goods and services. We work with these third parties to process Your Personal data. We only transfer Your Personal data to these third parties if they comply with our strict personal data processing and security requirements. We share Your Personal data only to the extent necessary to provide the services of these third parties.

If we or any part of our business were sold, reorganised, or transferred to another company: we would transfer personal data related to the sale or reorganisation as far as it is directly related to the performance of the business being sold or transferred.

Pre-trial investigation authorities, courts, or other state authorities: we will transfer personal data requested by courts, pre-trial investigation authorities, or other empowered authorities when it is necessary for the performance of our legal duties or if there will be another legal basis for data transfer.

Audit: we will transfer personal data if it is necessary to conduct a financial, data privacy, and security audit or to investigate and respond appropriately to a complaint or security threat.

Below is a detailed list of cookies:

Cookies used in www.ausraspa.lt

 

Cookie	Description	Validity	Type
pll_language	This cookie is set by the “Polylang” plugin for “WordPress” managed sites. The cookie stores the language code of the last page browsed.	1 year	Functional
_gcl_au	This cookie is used by “Google Analytics” to understand user interaction with the site.	2 months	Analytical
_ga	This Cookie was installed by “Google Analytics”. The cookie is used to calculate visitors, session, campaign data, and to track website usage for the site analysis report. Cookies store information anonymously and assign a randomly generated number to identify unique visitors.	2 year	Analytical
_gid	This Cookie was installed by “Google Analytics”. The cookie is used to store information about how visitors use the website and helps to generate an analytical report on how the website works. The data collected, including the number of visitors, the source where they came from, and the pages were made public on an anonymous basis.	1 day	Analytical
_gat_gtag_UA_**	“Google” uses this cookie to separate users.	1 minute	Analytical
__hstc	This cookie is set by “Hubspot” and it is used to track visitors. It contains domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).	1 year	Analytical
hubspotutk	This cookie is used by “HubSpot” to track site visitors. This cookie is transmitted to “Hubspot” by submitting a form and is used to deduct contacts.	1 year	Analytics
__hssrc	This cookie is set by “Hubspot”. According to their documentation, each time “HubSpot” changes a session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when “HubSpot” manages cookies, it is considered a new session.		Necessary
__hssc	This cookie is set by “Hubspot”. The purpose of the cookie is to track sessions. This is used to determine if “HubSpot” should increase the __hstc cookie session number and timestamps. It contains a domain, viewCount (increases each session pageView), and a session start timestamp.	30 minutes	Functional

RULES OF VIDEO DATA PROCESSING

CHAPTER I

GENERAL PROVISIONS

1. The purpose of the video data processing rules (hereinafter referred to as the Rules) is to regulate the video surveillance performed by UAB SPA “Aušra” in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ 2016 L 119, p. 1) (hereinafter referred to as Regulation (EU) 2016/679), compliance with and implementation of the Law on the Legal Protection of Personal Data of the Republic of Lithuania, other laws and legal acts regulating the processing and protection of personal data.
2. Data Manager – UAB SPA “Aušra”, code 305295212, office: Vytauto pr. 23, LT-44352 Kaunas (hereinafter referred to as the Company).
3. The Company uses an external data processor to process video data.
4. Terms in video processing rules:
   • Employee means a person who has entered into employment or similar contract with the Company and is assigned to process personal data by the order of the Company’s Director or whose personal data is processed.
   • Third party is a natural person who is not a data subject and whose identity can be directly or indirectly determined by the scope of the video data recorded in the video (person’s face, height, vehicle registration number, etc.).
   • Video data recorders are servers and/or digital devices in the Company’s asset accounting for recording, storing, viewing, and copying video data.
   • Video recording is video data captured by video surveillance cameras specified in these Rules and stored on servers and/or video data storage devices.
   • Video surveillance means the processing of video data related to a natural person (hereinafter referred to as Video data) using video surveillance cameras specified in these Rules, regardless of whether this data is stored on a data medium.
   • Video surveillance system means servers and/or video data storage devices, video surveillance cameras, and data storage mediums that store video data.
5. Other terms used in these Rules shall be understood as defined in Regulation (EU) 2016/679 and legal acts of the Republic of Lithuania.
6. When processing video data, the Rules of personal data processing approved by the Director of the Company shall be followed insofar as otherwise provided in these Rules.
7. The Rules shall determine the purpose and scope of video surveillance performed by the Company, the term of video data storage, the conditions of access to the processed video data, the conditions and procedure of destruction of this data, and the requirements for the employee processing this data. The Rules regulate video surveillance of the Company’s indoor and outdoor area.
8. The Rules are binding on all employees of the Company who are appointed to process personal data in the Company or become aware of them in the course of their duties. These rules must be followed by all members and guests of the Company’s community.

 

CHAPTER II

PURPOSE AND SCOPE OF VIDEO SURVEILLANCE

1. The purpose of video surveillance is to ensure the safety of employees and other persons visiting the Company, the safety of these persons’ and the Company’s property, and public order.

• Video data shall be recorded by video surveillance cameras, which (and their recording areas) are specified in Annex 2 to these Rules.
• The video capture modes (continuous, time-specific, or responding to motion) of the indoor and outdoor video surveillance cameras of the Company’s building are set out in Annex 2 to these Rules.
• Video surveillance cameras shall be installed in such a way that video surveillance is not carried out in a larger area or room of the data controller than is specified in Paragraph 10 of these Rules and Annex 2 to the Rules.
• The installation and operation of video surveillance cameras in such a way as to give access to a living room, and/or a private area belonging to it or the entrance to it shall be prohibited, except as provided for by law.
• Video surveillance is prohibited in premises where the data subject reasonably expects absolute protection of privacy and where such surveillance would undermine human dignity (e.g. toilets, etc.).

 

CHAPTER III

RIGHTS, DUTIES AND FUNCTIONS OF THE DATA CONTROLLER

1. The data controller has the following rights:
   • to develop and adopt domestic legislation governing video surveillance;
   • to address issues regarding the provision of video data;
   • designate the person (s) or unit responsible for video data protection.
2. The data controller has the following duties:
   • to ensure compliance with the requirements for the processing of personal data established in Regulation (EU) 2016/679, the Law on Legal Protection of Personal Data of the Republic of Lithuania, the Rules for the Processing of Personal Data, these Rules and other legal acts regulating the processing of personal data;
   • to implement the rights of the data subject in accordance with the procedure established by Regulation (EU) 2016/679, the Rules for the Processing of Personal Data and these Rules;
   • to ensure the security of personal data and to implement appropriate organisational and technical measures for the security of personal data;

• The data controller performs the following functions:
  • determines the purpose and scope of video surveillance;
  • organises installation works of the video surveillance system;
  • establishes the procedure for granting, modifying, and deleting access rights and authorisations to process video data;
  • analyses technological, methodological, and organisational problems of video data processing and makes decisions necessary to ensure proper video surveillance;
  • provide methodological assistance to employees on video processing;
  • performs other functions necessary for the implementation of the rights and obligations of the data controller referred to in Paragraphs 15–16 of these Rules.

 

CHAPTER IV

PROVISION OF VIDEO DATA AND DATA RECIPIENTS

• In statutory cases and in accordance with procedures, the Company shall provide the video data it processes to law enforcement authorities and to other persons to whom the Company is obliged by law or other legal acts to provide personal data in the course of its statutory functions, as well as to the requests of the recipients under at least one of the conditions for the lawful processing of personal data referred to in Article 6 of Regulation (EU) 2016/679. The request shall specify the purpose of the use of the video data, the legal basis for the provision and receipt of the video data, and the scope of the video data requested.

1. The decision on the provision of video data is made by the Director of the Company or a responsible person authorised by him.

 

CHAPTER V

ORGANISATIONAL AND TECHNICAL MEASURES FOR SECURITY OF PERSONAL DATA

• The following organisational and technical measures for the security of personal data are implemented to ensure the security of video data:
  • the protection, management, and control of access to video data is ensured;
  • access to video data may be granted only to the person who needs the video data to perform his/her functions;
  • only those actions for which the user is granted rights may be performed with the video data;
  • access to personal data is protected by passwords;
  • protection of personal data against unauthorised access to the local area network by means of electronic communications is ensured;
  • the security of the premises where the video data is stored is ensured (access of unauthorised persons to the relevant premises is restricted, etc.);
  • the protection of computer equipment from malicious software (installation, updating of antivirus programmes, etc.) is ensured.
• Only an employee responsible for the maintenance of the video surveillance system and the processing of video data (hereinafter referred to as the employee processing the video data) designated by the Director of the Company or a responsible person authorised by him/her shall be entitled to process all video data. Access to their video data is open to all employees who, in the exercise of this right, are required to comply with the requirements laid down in the legislation on the protection of personal data.
• Access rights to video data shall be granted and edited in accordance with the procedure established by the data controller.
• Access rights to video data shall be terminated upon termination of the authority of the employee processing the video data, employment relationship, change of the employee’s functions for which access to video data is not required.
• The employee processing the video data must:
  • comply with the basic requirements for the processing and security of personal data established in Regulation (EU) 2016/679, the Law on the Legal Protection of Personal Data of the Republic of Lithuania, the Rules for the Processing of Personal Data, these Rules, and other legal acts;
  • ensure that the area captured by video surveillance cameras does not enter the living room and/or the private territory belonging to it or the entrance thereto, except in cases provided by law, and premises where the data subject reasonably expects absolute privacy protection and where such surveillance would undermine human dignity;
  • comply with the organisational and technical security measures for personal data set out in these Rules in order to prevent the unintentional or unlawful destruction, loss, alteration, disclosure of video data, as well as any other unlawful processing, by storing video data on video data recording devices and/or media;
  • ensure that the video surveillance system is in technical order and the technical malfunctions of this system are eliminated promptly, using all available technical resources;
  • not to disclose, transmit or facilitate access to video data by any means to a person who is not authorised to process video data;
  • immediately inform the Director of the Company or the responsible person authorised by him/her and the data protection officer (if a data protection officer has been appointed) of any suspicious situation that may endanger the security of video data processed by the Company;
  • comply with other requirements established in the Rules of Personal Data Processing, these Rules and other legal acts regulating the protection of personal data.
• The Company’s employees must not allow unauthorised persons to enter the Company’s premises with video data recording devices and immediately inform the employee processing video data or the Company’s Director or his her authorised responsible person if they notice any malfunction of the video surveillance system.
• No copies of video data are made.
• In video recording devices, the video data captured by the video surveillance cameras is digitally recorded on the internal hard drives of these devices. These devices and their internal hard disk capacities are specified in Annex 2 to these Rules. Video cameras whose video data are not only recorded but can also be viewed in real-time, as well as video recording devices that allow searching for videos by date and time are specified in Annex 2 to these Rules. The video data shall be stored on the recording devices for a maximum period of 21 (twenty-one) calendar days and shall be destroyed after the expiration of this period as specified in Annex 2 to the Rules. The maximum term for the storage of video data of each device is specified in Annex 2 to these Rules. If the video data is used as evidence in a case or other cases prescribed by law, the video data may be stored to the extent necessary for these purposes of data processing and destroyed immediately when it is no longer needed.

 

 

CHAPTER VI

PROCEDURE FOR EXERCISING THE RIGHTS OF THE DATA SUBJECT

• The data subject has the following rights:
  • receive information on data processing;
  • access data;
  • request the erasure of data (“right to be forgotten”) if the video data is stored for longer than the storage period specified in these Rules;
  • limit data processing;
  • disagree with data processing.
  • The rights of the data subject referred to in Paragraph 28 of these Rules shall be exercised in accordance with the procedure established in the Rules of Personal Data Processing of SPA “Aušra”, unless otherwise provided for in these Rules.
• Right to information on data processing:
  • Persons who are not employees and whose video data can be processed through video surveillance shall be informed of the video surveillance being carried out:
    • By placing information tables and/or stickers before entering the Company’s premises or the area where video surveillance is carried out. Information tables and/or stickers must be visible before entering the video surveillance area;
    • By indicating at least the following information in the information tables and/or stickers: about the video surveillance carried out, the name of the Company, contact information (address, e-mail address, and/or telephone number), the purpose of the video processing, reference to the source of information with more detailed information about the performed video surveillance; the model form of the information board (sticker) is set out in Annex 1 to these Rules;
  • Information on the presence of video surveillance shall be provided in all cases, regardless of the fact that some designated locations are not currently subject to video surveillance (e.g. part-time video surveillance, video surveillance at set periodicity, etc.).
  • Employees shall be informed of the video surveillance carried out by signing or by any other means of proof provided by Article 13 (1) and (2) of Regulation (EU) 2016/679 and by being informed of these Rules before the video surveillance takes place either on the employee’s first working day or on the first working day following the employee’s vacation, sick period, etc., if video surveillance was started during this period.
• Right of access to data:
  • At the request of the data subject to access his/her video data, the video data requested from the data subject may be provided by allowing the video to be viewed on the premises and/or by providing a copy of the video on the Company’s external data carrier or a photograph if the video data is stored.
  • The exercise of the data subject’s right of access to his or her video data shall ensure the right to the private life of third parties. If at the time of data subject accessing a video it is identified that a video contains third parties or other information that may violate the privacy of third parties, those images must be retouched or otherwise removed from the possibility of identifying third parties or, if possible, the written consent of these persons to the provision of their video data to the data subject is obtained. If it is not possible to implement the measures referred to in this clause of the Rules that ensure the right to privacy of third parties, the video data shall not be provided to the data subject.

 

CHAPTER VII

RESPONSIBILITY OF EMPLOYEES

• Employees are acquainted with these Rules by signing and thus undertake to comply with them and other legal acts establishing the requirements for the processing of personal data.
• Employees are subject to statutory liability for violating the provisions of the Rules.

 

CHAPTER VIII

FINAL PROVISIONS

• The Rules are published on the Company’s website.
• The supervision of compliance with the provisions of the Rules and periodic review of the Rules at least once every 2 years is the responsibility of the Director of the Company or his/her authorised person, who, after assessing the practice of applying the Rules in case of need and/or changes in the legislation governing the processing of personal data, shall initiate an update of the Rules.
• Once the Rules have been approved, all employees are acquainted with them by signing. A new employee must be introduced to the Rules on the first working day. The person appointed by the Director of the Company shall be responsible for introducing new staff to the Rules.

1. Companies carry out employee training in accordance with the established procedure and, if possible, create conditions for raising the qualification of employees in the field of the legal protection of personal data.

Annex 1 to the Rules for Processing Video Data of UAB SPA “Aušra”

 

VIDEO SURVEILLANCE IS CARRIED OUT TO ENSURE THE SECURITY OF PERSONS AND SAFETY (camera symbol) UAB SPA “Aušra”, Vytauto ave. 23, Kaunas More detailed information: www.ausraspa.lt, by phone +370 687 83344 or by e-mail: info@ausraspa.lt

Annex 2